HOW TO BOOK
To book places on short breaks & holidays please call to check availability then complete and sign the booking form and return with your deposit and insurance payment (if required) to:
Calne Travel, 11 Wessington Avenue, Calne, Wiltshire. SN11 0AL
Cheques and postal orders should be made payable to CALNE TRAVEL (For your financial security all monies are held in a designated client trust account under EC directive 90314 until after your return from the tour.)
DEPOSIT PER PERSON: £30.00
You will then receive a confirmation invoice which will advise you when the final payment is due (no later than six weeks before date of departure). Approximately two weeks before departure you will receive an itinerary with full travel information.

SINGLE ROOMS
Single rooms are very limited and carry supplements as indicated. Please be advised that we only pass on the direct costs from hotels. Calne Travel make no supplement for the travel element on tours.
PASSPORTS & VISA REQUIREMENTS
A full 10 year passport is essential for all holidays outside the United Kingdom. Please note that it is the responsibility of the traveller to ensure that their passport & visa requirements are met and in order before they travel. We are unable to make refunds to passengers unable to travel through failure to obtain a passport in good time.
SMOKING ON COACHES
In the interest of all our clients smoking is not permitted on any of our coaches, however, regular comfort stops will be made which will enable those who wish to smoke to do so.
SPECIAL REQUESTS
Any special requests (diets etc.) must be made in writing in the special requests box on the Booking Form and we will do our best to ensure that we and our suppliers comply with these wherever this is possible. We cannot under any circumstances guarantee that such requests will be complied with.
WHAT'S NOT INCLUDED IN YOUR HOLIDAY PRICE
Holiday Insurance, Costs of Passports or Visas.
Any charges that hotels may make locally for certain facilities such as sun beds, saunas, cots etc.
Entrance fees to museums, monuments etc. that you may wish to visit during our programme of excursions unless otherwise stated in your itinerary.
HOLIDAY INSURANCE
If you elect to take our Holiday Insurance the premium must be paid at the time of booking. Travel Insurance is compulsory on all Continental tours - if you are not taking our insurance we must be given your alternative insurance details before you travel.

HOLIDAY & TRAVEL INSURANCE
We strongly recommend all clients arrange travel insurance. For your protection and peace of mind we have arranged a special holiday travel insurance scheme with AXA Insurance (UK) plc.
We summarise below the details of the insurance cover provided which also includes INTERNATIONAL MEDICAL RESCUE - 24 hour emergency service. The following is a brief summary of the cover available. Full details of Cover, Policy Warranties and Exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the Policy Wording before booking should you wish to examine this in advance.
COVER Sum Insured COVER Sum Insured COVER Sum Insured
Cancellation Up to £1,000 Missed Departure/Travel Delay £300/£60 Personal Accident £15,000
Medical including Curtailment £2,000,000 Medical Inconvenience Benefit £450 (£15 per day) Personal Property/Loss of Passport up to £1,500
Personal Liability £2,000,000 Legal Expenses up to £10,000
14 day refund (cooling off period) Premium
POLICY EXCESS - Cancellation, Holiday Abandonment and loss of deposit for holidays up to and including 3 days NIL. For holidays over 3 days loss of deposit excess £10.00 each and every loss. For holidays over 3 days excess £35.00 each and every loss for cancellation, curtailment and holiday abandonment. Medical and other expenses, personal property and money excess £30.00 each and every incident per insured person.
CONDITIONS
It is a condition that at the time of taking out this Policy you must comply with each of the following:
1. You are not aware of any reason why the trip should be cancelled or cut short. 2. You are not receiving or awaiting treatment for an illness or injury as a hospital in-patient (as any claim arising from this injury or treatment will not be covered) 3. You are not travelling (a) against the advice of a medical practitioner (b) for the purpose of obtaining medical treatment or (c) if you have been given a terminal prognosis. 4. If you have received medical treatment as a hospital in-patient or out-patient, during the six months prior to the booking of the trip, you must obtain medical advice from a medical practitioner at your cost confirming that you will be fit enough to take the trip. 5. If you are undergoing medical treatment as a hospital out-patient at the date that the final cost of the trip is due to be paid a “Certificate of Fitness” confirming your ability to travel must be obtained by you at your cost. 6. If you are on medication at the time of travel your medical condition is stable/well controlled.
You must notify the issuer of this policy immediately of any of the conditions listed above arising between the date the policy is issued and the time of the departure of the trip.
Premium per passenger as stated overleaf. Premiums shown are inclusive of Insurance Premium Tax at the appropriate rate. As cover under the cancellation section commences immediately the holiday booking has been accepted, no refund in premium can be allowed (other than 14 day refund).

TERMS AND CONDITIONS OF BUSINESS
1. BOOKING FORMS
When you make a booking you must complete and return a booking form accepting on behalf of all your party the terms of these conditions and pay a deposit as stated above.
2. IF WE CANCEL YOUR HOLIDAY
We reserve the right in any circumstances to cancel your holiday and all holidays operate subject to a minimum number of participants. In the event that the minimum number is not reached we reserve the right to cancel your holiday in which case all monies paid will be refunded in full.
3. IF YOU CANCEL YOUR HOLIDAY
Only the person signing the booking form may cancel your holiday. Cancellations must be made in writing and are effective only from the date we receive such notification. We charge cancellation fees in accordance with the following scale. You may be able to make a claim on your holiday insurance if your reason for cancellation falls within the terms of the insurance policy.
DAYS NOTICE PRIOR TO DEPARTURE DATE CANCELLATION CHARGES (% of holiday price)*
More than 42 Deposit only
28- 42 30%
14-27 45%
7-13 60%
0-6 100%
*The cancellation charge is calculated based on the total holiday price excluding insurance premiums which are themselves non-refundable.
4. IF WE CHANGE YOUR HOLIDAY
The arrangements for holidays are made many months in advance and changes are sometimes unavoidable. Most of these changes are however very minor but where they are significant we will notify you as soon as reasonably possible before your departure. A significant change is one that involves changing your departure date, resort area or reducing the quality of your hotel. In the event of a significant change you may decide to cancel the holiday, in which case your money will be refunded in full, or you may decide to continue with the holiday as amended.
5. COMPLAINTS
If you have a complaint during your holiday, please inform the relevant supplier (eg Hotel) and your driver/courier. It is essential that you report any problems as soon as they arise so that we may be given the opportunity to rectify the situation. If a complaint cannot be resolved during your holiday we will accept written complaints up to 14 days after your return from your holiday.
6. CONDITIONS OF CARRIAGE
When you travel on an aircraft, train or ship, the conditions of that carrier apply and are subject to National and International conditions which may limit or exclude liability. The Public Service Vehicle Regulations as amended 1990, apply to all coaches throughout any holiday in the UK. We reserve the unconditional right to refuse a booking or terminate a passengers holiday in the event of unreasonable conduct which in our opinion is likely to cause distress, damage, danger or annoyance to other customers, employees, property or any third party. If you are prevented from travelling or continuing your holiday by such a termination Calne Travel’s responsibility for your holiday thereupon ceases. Calne Travel will be under no obligation for any refund, compensation or loss which you may incur.
7. LUGGAGE RESTRICTIONS
Passengers should restrict luggage to one medium sized suitcase not exceeding 18kgs. We must be advised if you intend to bring a wheelchair. Battery driven chairs or vehicles cannot be accepted for operational reasons. We will not be liable for any loss or damage to luggage and/or personal belongings however it may arise unless due to Calne Travel’s negligence and in particular Calne Travel will not be liable for the loss, theft or damage of any items left unattended. We would discourage passengers from bringing valuable items with them unless strictly necessary. Money, passports, medicines and other valuables should be carried on the person and not left unattended on vehicles or in suitcases.
8. STATUTORY AUTHORITIES
This brochure is issued subject to applicable Acts of Parliament and Government Regulations and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tours run.